Description based on Specified Commercial Transactions Law
- distributor
- Gluckund Guthe LLC
- Name of operations manager
- Chisato Hemugi
- post code
- 408-0021
- address
- 2539-49 Nagasakauejo, Nagasaka-machi, Hokuto, Yamanashi Prefecture
- Explanation of charges other than product price
- Shipping fee, bank transfer fee
- Application expiration date
- Delivery will be made within 5 days after placing your order (excluding Saturdays, Sundays, and holidays). If you wish to pay by bank transfer, if the payment is not received within 5 days after confirming the order (after sending the automatic email), the order will be automatically canceled.
- defective product
- Returns and exchanges must be made within 7 days of receiving the product.
First, please contact us via email within 3 days of receiving the product. Please note that we cannot accept returns without contacting us.
・If there is a defect in the delivery contents (different from the order contents, defective item, etc.), we will replace the item at our expense.
- In the case of returns or exchanges due to the customer's convenience, shipping charges will be borne by the customer.
- Sales quantity
- Please check each product page.
- Delivery time
- For both bank transfer and credit card payments, we will ship within 5 days after payment is confirmed.
*If the product is out of stock or will take more than 5 days to be delivered, we will notify you by email.
- Payment method
- Bank transfer, credit card payment (one-time payment only)
- Payment deadline
- If paying by bank transfer, please transfer the amount to the designated account within 5 days after receiving the order confirmation email. (Please note that the credit card withdrawal date varies depending on the contract between the customer and the credit card company.)
- Return deadline
- We will accept returns within 7 days after receiving the product.
Please note that items that have been worn cannot be returned.
- return shipping fee
- In the case of returns or exchanges due to the customer's convenience, shipping charges will be borne by the customer.
If the item is defective, we will bear the cost.
- Service name
- Gluckund Guthe LLC
- telephone number
- 0551-30-7020
- public email address
- office@gluck-gute.com
- homepage address
- https://gluck-gute.com/