Description based on Specified Commercial Transactions Law

distributor
Gluckund Guthe LLC
Name of operations manager
Chisato Hemugi
post code
408-0021
address
2539-49 Nagasakauejo, Nagasaka-machi, Hokuto, Yamanashi Prefecture
Explanation of charges other than product price
Shipping fee, bank transfer fee
Application expiration date
Delivery will be made within 5 days after placing your order (excluding Saturdays, Sundays, and holidays). If you wish to pay by bank transfer, if the payment is not received within 5 days after confirming the order (after sending the automatic email), the order will be automatically canceled.
defective product
Returns and exchanges must be made within 7 days of receiving the product.
First, please contact us via email within 3 days of receiving the product. Please note that we cannot accept returns without contacting us.
・If there is a defect in the delivery contents (different from the order contents, defective item, etc.), we will replace the item at our expense.
- In the case of returns or exchanges due to the customer's convenience, shipping charges will be borne by the customer.
Sales quantity
Please check each product page.
Delivery time
For both bank transfer and credit card payments, we will ship within 5 days after payment is confirmed.
*If the product is out of stock or will take more than 5 days to be delivered, we will notify you by email.
Payment method
Bank transfer, credit card payment (one-time payment only)
Payment deadline
If paying by bank transfer, please transfer the amount to the designated account within 5 days after receiving the order confirmation email. (Please note that the credit card withdrawal date varies depending on the contract between the customer and the credit card company.)
Return deadline
We will accept returns within 7 days after receiving the product.
Please note that items that have been worn cannot be returned.
return shipping fee
In the case of returns or exchanges due to the customer's convenience, shipping charges will be borne by the customer.
If the item is defective, we will bear the cost.
Service name
Gluckund Guthe LLC
telephone number
0551-30-7020
public email address
office@gluck-gute.com
homepage address
https://gluck-gute.com/